Posted by Brent Wilson on 8/16/2016 to Welcome To Wilson Bros Gardens!
Since 1989, Wilson Bros Gardens has offered a very large selection of container-grown, nursery and garden center grade plants and trees to hundreds of thousands of satisfied customers. See what customers are saying about Wilson Bros Gardens
If you've never ordered plants online you might be asking, "How on earth can live plants be safely shipped by mail?" We asked that same question back in 2009, before we started shipping our plants. Since then, through trial and error, we've mastered the process of safely shipping plants from our nursery to any location throughout the continental United States (with a current exception to AK, HI, & CA) - and we guarantee a safe arrival on every plant we ship. In the rare event that you have a plant shipped to you from us that has not arrived in prime condition, please let us know as soon as it arrives! Read on to find out more about how we ship our plants!
Our 5-Step Packing Process
Before we package the plants in your order, soil moisture level is checked to ensure your plant(s) arrive to you in the same highest-quality condition they were in at our nursery.
To ensure moisture is retained in the soil during transit from our nursery to your location, the next step we take in the packing process is what we call "papering the pots." This step involves covering the soil surface at the top of each potted plant with packing paper - a lot of it! Then we tape over this paper to hold it in place during transit.
Note: There are a few types of plants that don't get the papering.
After "papering," the plants are then placed into specialized, near crush-proof boxes that are twice the thickness and rigidity of a standard cardboard box. To ensure the plants will not move around in the box during transit, rigid cardboard retainers are then placed around the plant pot inside the box. These retainers are then stapled in place from the outside of the box. This way, no matter how the delivery person handles the package, the plants won't move at all inside the box during transit. This one step in our packaging process ensures that 99.999% of the plants we ship will suffer no damage during transit. In the rare event that a plant is damaged during transit, rest assured we will make a claim with the carrier and have a replacement sent out to you right away.
Other packing material may be incorporated to protect the structure of the plant and box. Depending on the type of box used for specific types of plants, the flaps on the top of the box are stapled or sufficiently taped shut to ensure the flaps will not open during transit.
Finally, the packages containing your plants are carefully placed on a pallet and picked up by FedEx or UPS and delivered with special priority to ensure an on time delivery and a healthy plant, guaranteed.
Our Safe-Shipping Guarantee
We use the highest level and quality of packaging methods. We spend twice as much as the average online plant store on quality shipping materials. We are confident in our packaging and shipping department so if you receive a plant that is damaged or unhealthy please contact us within 48 hours with a photo for verification and we will ship you a replacement plant for free.
Your total satisfaction is important to us. Rest assured, we guarantee that!
If you have any questions or suggestion don't hesitate to contact us. We're all ears and at your service!
Plant Long & Prosper!
Questions? Contact Us