Wilson Bros has been in the nursery business since 1989 serving hundreds of thousands of satisfied customers. With Wilson Bros Gardens you can rest assured that we guarantee our products and total customer satisfaction, and the reviews on our plant pages prove it. It is our mission to ensure your satisfaction.
We want to put your mind at ease about ordering online, especially live plants. If for any reason you are unhappy with your order please contact us by email and let's talk about it!
Healthy Plants Guaranteed
When you place an order with Wilson Bros Gardens, we guarantee that you will receive healthy, container-grown, landscape-ready plants of retail nursery quality and size that are ready upon arrival to plant and thrive in your landscape. If for any reason you wish to return a plant(s), we allow you 30 days after delivery to do so on plants that have not been transplanted to the ground or other containers. More on returns further below.
If you have any concerns about the health or size of a plant received, we ask that you contact us within 48 hours so that we can quickly resolve the issue. Please email us a photos(s) of each plant, each box and packaging materials to [email protected] Please email us at [email protected] with a photo(s) of each plant(s),each box, and packaging materials so that we can properly assess the condition and/or damages to any plants. This way, if necessary, we can make a claim with the carrier (FedEx, UPS or USPS) in the event there are damages and get replacements or refunds sent out right away!
So that when shopping for plants in our online store you can choose and receive only plants that should thrive where you live, we provide USDA Plant Hardiness Zone ranges in several locations on every plant page in our website. Plants purchased and planted in USDA Zones where they are not listed as hardy cannot be guaranteed.
In the rare but possible event that a plant was misnamed or improperly tagged, we will replace or refund. In no case shall we be liable for more than the purchase price of the plants. Human error happens and we have no problem in admitting when we have made a mistake, and correcting it.
Note: There are often numerous common names for the same plant, but only one scientific name. Sometimes the common plant names used on our website will not identically match the common name on the plant tag attached to the plant that you receive. This happens because plant label makers from various regions of the country might use different common names, but we guarantee the scientific botanical name will be a match!
Because we are plant lovers and hate to hear when a plant has died at a point in time beyond the usual term of our guarantee, we will most often provide a store credit in the form of a coupon code or gift card code at up to 50% the original cost of the plant. We really do hate to see our customers disappointed.
We cannot offer any guarantee beyond our normal guarantee for plants purchased from us that are transplanted to and grown in above ground pots or other containers that are situated indoors or outdoors.
Though we guarantee our plants to be live and healthy, we have no control over how, when or where you plant them, follow up care, or what Mother Nature may or may not decide to do. In our Advice Articles, which can be easily searched using the Advice Search at the top-center of every page on our website, you will find helpful articles provided by our experts pertaining to planting and care advice for every type of plant we offer.
Safe Shipping Guaranteed
We are confident in our packaging and shipping department and guarantee safe shipping during transit. We use the highest level and quality of packaging methods.
In the rare but possible event that the box containing your plants was poorly handled by the shipping carrier, resulting in damages that are detrimental to the health of the plant, we ask that you DO NOT proceed with planting the damaged plant(s). Once a damaged plant is removed from its nursery pot and planted in the ground or another pot we can no longer guarantee that plant.
Instead, if you have received a plant(s) that has been damaged during transit, and are concerned to any extent that the damage will compromise its health or survival, please take a photo of the damaged box(es) and plant(s) and forward them to us at [email protected] within 48 hours of receiving the items. Replacement or reimbursement cannot be processed without a digital image(s), which are necessary in order for us to make a proper claim with the carrier and get replacement plants shipped out to you right away!
See more details about shipping damages and returns below.
Expert Planting & Care Tips
Our number one goal is your success. Planting methods and after-planting care is important, especially during the first active-growth season. Therefore, under the Planting & Care Advice tab on every plant page in Wilson Bros Gardens you'll find plant-specific planting and care instructions provided by our experts to ensure you have the best success with your plants, and be growing them like the pros!
We are also available by phone at (770)573-1778 or email at [email protected] to answer any questions you might have regarding planting or care. Or you can ask questions on any plant page in the website by clicking on the "Questions about this item? Ask here >>>" link. We answer all questions within 24 business hours.
1. All items damaged during shipping must be reported to our shipping department by email at [email protected] or by phone at (770)954-9862 within 48 hours of the delivery date.
2. Wilson Bros Gardens reserves the right to request that the plant or product be returned before issuing a replacement.
Return Procedures For Plants:
If you would like to return or exchange a plant(s), please contact our Customer Service department by email at [email protected], by using our Contact form, or by phone at (770)573-1778 before doing so. One of our representatives will determine whether or not you need to return the plant to receive a refund or exchange.
In the event a plant was damaged during shipping, a photo of damaged plants is often accepted. Please send a photo(s) of damaged plants by email to [email protected] Replacement or reimbursement cannot be processed without a digital image(s).
Please Note: Plants that have been transplanted to the ground or other containers are not eligible for return. The State of Georgia Agriculture Department will not allow us to resell any plant that has been transplanted and therefore come into contact with any other soil than the certified soil media we use in pots when growing plants.
Packaging Your Return (if applicable)
Note: When a plant(s) was damaged during shipping, and we have photo evidence of such, we usually do not require you to return the plant.
When we have asked that a plant be returned to us we ask that you include the plant(s), a copy of purchase documents (receipt), a photo of the plant(s) when they arrived at your location, and the original packing materials.
If shipped on our account a return shipping ticket will be sent by us via email. Just print and tape it to the box and take it to the nearest UPS Package (Not Envelope) drop-off location.
Return Policy Terms & Conditions
When the returned plant(s) is received, it will be inspected by our quality control department. Once your return has been accepted, all refunds will be processed within five business days and done in the form of the original purchase method. Bank wires are refunded via company check. Shipping and handling charges are non-refundable.
Items sent to our office without having first contacted our Customer Service department, or packages received beyond the 30-day return period, will be refused receipt.
We are not responsible for loss or damage while the plant(s) is in transit to us.
In some cases, a 6% finance fee will be charged for all refund amounts to compensate for our incurred bank expenses
Wilson Bros Gardens will do its best to honor cancellation requests as soon as possible however does reserve the right to bill charges it incurs according to the status of the order. If item has been billed then a fee of 6% of the refunded amount will be charged. If the item(s) have been shipped and billed all shipping fees(to and from destination) and 6% of the refunded amount is applicable.
Warranties on Products
In cases of manufacturer defect on products(not plants) that Wilson Bros Gardens sells, the manufacturers warranty policy that comes with the item or listed on that items product page will be the policy that applies to that product. In cases where Wilson Bros Gardens submits the warranty claim to the manufacturer refunds and/or replacements will be issued when the manufacturer approves the submitted warranty paperwork.
We cannot be held liable for any amount greater than the purchase price of the plant or product in question.
Shipping and handling charges are non-refundable.
Wilson Bros. Gardens
1759 McGarity Road
McDonough, GA. 30252
Questions? Call Us!